Duties and Responsibilities
Perform duties and tasks related to maintenance and repair of customer machines and related equipment. Respond to customer inquiries, complaints or requests regarding operation of equipment. Travel to customer locations to troubleshoot problems. Diagnose problem and develop a plan for repair or correction of problem. Evaluate resources needed and assess materials and time for completion of project. Notify Service Manager regarding requirements for resolution of issues. Perform initial start-up and test of machines together with production team. Order components, as may be required and repair or replace defective/malfunctioning parts.
Schedule visits for preventative maintenance, upgrades or improvements, repairs and conversion work, assembly and installation of 3D printing machines worldwide, which are required and related to service customer. Coordinate with Service Manager regarding warranties and liabilities per each machine and service call. Submit receipts, documentation and information pursuant to any service visit. Complete a customer service report for each project. Prepare expense reports and forward to Accounting immediately upon completion of trip. Provide feedback and suggestions on equipment or operation changes to Sales, Engineering, Machine Build, and R&D.
Assist in development of preventive maintenance procedures including procedures, suggested schedules, spare parts logistics, and inventory management. Work with research partners to facilitate communication and resource sharing on existing cooperative projects. Instruction and training of customers in machine operation.
- Technical degree preferred.
- Three to five years’ experience in mechanics or machine maintenance field and servicing machines.
- Experience with hydraulics, electrical and mechanical applications.
- Capable of reading various mechanical, engineering or other drawings, prints and schematics.
- Self-starter and able to perform work with little supervision.
- Frequent travel is required at least 70% of the time, including making arrangements for transportation and reservations.
- Demonstrated competence in the use of a computer including MS Office.
- Good communication and follow-up skills a must.
- Spanish as a second language a plus.
Walk, stand, stoop and reach regularly and sitting for extended periods of time. Ability to maneuver within heavy machinery and manufacturing environment. Manual dexterity and mobility to perform drafting work and computer operation for extended periods of time. Clear speech suitable for interpersonal as well as telephone communications. Visual acuity to perform all duties as described plus, accurate color and depth perception essential. Physical and mental capability to handle multiple task and deadline requirements, interpersonal and informational conflicts and pressure of responsibility for workplace output. Agility to climb/crawl over and around large machinery in various types of manufacturing environments.
If interested in applying for this position, please send your resume and cover letter to email@example.com.
It is the policy of The ExOne Company to provide equal employment opportunity to all persons regardless of age, color, disability status, gender, gender identity, gender expression, national origin, race, religion, sexual orientation, genetic information, veteran status, or any other basis protected by law.